CueChina
Support
Help with CueChina, from quick questions to reporting a problem.
Contact
CueChina is operated by ShawnZhang. For app issues, content corrections, general feedback, or feature requests, email feedback@shawnsoft.com.
Send feedback in CueChina
Open the Settings tab and choose Send Feedback. Select a type, describe the issue, and add an email address only if you would like a reply.
What to include
Please tell us what you expected, what happened instead, the steps that reproduce the issue, and your CueChina, device, and iOS versions. You may send a screenshot by email after removing personal information. Do not send passport numbers, payment-card details, exact addresses, identity documents, booking records, or other sensitive information.
Offline use and iCloud sync
Core travel guidance, saved checklist content, and most tools can be used offline without a CueChina account. Content updates, App Store artwork, iCloud sync, system translation, and feedback may require a network connection. When iCloud sync is enabled, checklist data is stored in your private Apple CloudKit database. Turning sync off stops future syncing but does not delete existing copies.
Content corrections and replies
For outdated travel information, choose Correction in the feedback screen, name the affected topic, and include a public official source when possible. We review requests as soon as practicable and can reply only when you provide a valid email address.